It is the responsibility of the receiver to check if the items are in proper condition at the time of delivery.

After assessment and confirmation of any damage, DreambooksPro will activate all necessary resources for repair. Only complaints are valid that comply with the following reception rules:
- Inspect the order before the reception signature;
- In case of anomaly, make the description of it in the reception guide or refuse the order;
- Send the complaint to the DreambooksPro brand, within 24h with all the information of the order and photographic proof of the damage.

Delivery times are only indicative, they are subject to change in case of adverse situations beyond the carrier's control and cannot be a reason for compensation or refund. From the moment the order is dispatched from our lab, the full responsibility for the delivery and handling of the order automatically lies on the carrier.

Any shipment subject to default by the receiver is subject to additional postage costs. This applies in cases where:
- Absence makes delivery impossible;
- There has been a change of delivery date or address;
- Payment not prepared (only for shipments to be paid on delivery);
- Refusal by the receiver.